by Rachel on 03/16/2022 from , Ontario
We had Millbank Custom Kitchens build a mudroom for us and we are extremely pleased with the results! The process was very smooth. It took awhile to get the quote and drawings finalized, about 2 months from the time I first reached out including one round of refinements to the drawings. However, Jon was very responsive to my many questions and always delivered within the timeline he specified. I was fairly specific in what I wanted and they delivered. They also gave good suggestions in areas I wasn’t sure of. We decided to go with Millbank because we were happy with their customer service and drawings, the quote was lower than the alternatives and they were able to do the installation earlier. It was fun to go to the showroom and pick out all the finishings (handles, hooks, colours). There were plenty of options! There was a small incident in the installation with the bench getting gouged, but they fixed it and reinstalled within a few days so that I can’t even tell. The final product looks great! It feels sturdy and good quality. Very professional work and service.